Customer Service Representative Salary in Michigan: $47,500 Average

Home › Office and Administrative Support › Customer Service Representative › Michigan

Average base salary, Michigan

$47,500 / year

≈ $3,950 per month · $22.84 per hour

LocationOr metro area

BLS May 2025 state data for Michigan · median $45,500

25th percentile
$37,500Average
$47,50075th percentile
$52,000

Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, aged to 2026 using compounded market movement. State selections show BLS state-level figures where published. Actual pay varies with experience, industry, and organization size.

Customer Service Representative salary by state

Alabama$42,500

Alaska$49,000

Arizona$49,000

Arkansas$43,000

California$56,500

Colorado$52,000

Connecticut$53,500

Delaware$53,500

District of Columbia$55,500

Florida$45,500

Georgia$44,500

Hawaii$49,000

Idaho$46,500

Illinois$50,500

Indiana$47,000

Iowa$49,500

Kansas$44,500

Kentucky$44,000

Louisiana$40,500

Maine$50,000

Maryland$47,500

Massachusetts$54,500

Michigan$47,500

Minnesota$53,500

Mississippi$40,000

Missouri$48,000

Montana$48,500

Nebraska$46,500

Nevada$44,000

New Hampshire$51,500

New Jersey$53,000

New Mexico$44,000

New York$54,500

North Carolina$45,000

North Dakota$49,500

Ohio$48,500

Oklahoma$43,000

Oregon$51,000

Pennsylvania$48,000

Rhode Island$51,500

South Carolina$44,000

South Dakota$44,500

Tennessee$46,000

Texas$44,500

Utah$46,000

Vermont$52,000

Virginia$46,500

Washington$56,000

West Virginia$44,000

Wisconsin$50,500

Wyoming$45,500

About this role

Customer Service Representative is a professional role within the function in the Office and Administrative Support job family.

Pay for this title reflects both its level and its scope; see our Title Level and Organization Responsibility guides for how WePayFairly defines them.

What Customer Service Representatives do

Typical education: High School Diploma

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.

Top skills: Service Orientation Active Listening Speaking Reading Comprehension Critical Thinking Time Management

Includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (CC BY 4.0).

Customer Service Representative pay by experience level

Entry level$33,000

Typical starting pay (about the 10th percentile)

Early career$38,000

A few years in (about the 25th percentile)

Experienced$46,500

Mid-career median pay

Senior$53,500

Seasoned professionals (about the 75th percentile)

Top earners$66,000

Highest earners (about the 90th percentile)

Experience tiers are derived from the BLS wage percentile distribution for this occupation, aged to 2026. Actual pay varies by employer, location, and specialization.

Job outlook

-5.5%

projected change in jobs, 2024–2034

341,700

projected openings per year

Declining

Source: U.S. Bureau of Labor Statistics, Employment Projections program (2024–2034). Openings include growth and replacement needs.

Customer Service Representative salary by industry

Administrative and Support Services

366,290 workers

$43,000

Insurance Carriers and Related Activities

292,830 workers

$51,500

Business Support Services

215,440 workers

$40,500

Professional, Scientific, and Technical Services

183,700 workers

$50,000

Agencies, Brokerages, and Other Insurance Related Activities

172,880 workers

$50,500

Credit Intermediation and Related Activities

153,400 workers

$51,000

General Merchandise Retailers

135,600 workers

$41,500

Insurance Carriers

119,950 workers

$52,000

Credit Intermediation and Related Activities (5221 and 5223 only)

118,670 workers

$51,500

Management of Companies and Enterprises

108,330 workers

$53,500

National sector-level figures, BLS OEWS May 2025, aged to 2026.

How this role compares

Customer Service Representative pays 11% below the average across 55 roles in the Office and Administrative Support job family (family average $54,000).

Similar-paying roles in Office and Administrative Support

Medical Secretaries and Administrative Assistants$48,500

Office Clerks, General$48,000

Interviewers, Except Eligibility and Loan$49,000

File Clerk$47,000

Weighers, Measurers, Checkers, and Samplers, Recordkeeping$49,500

Correspondence Clerk$50,000

Telephone Operator$46,500

Office and Administrative Support Workers, All Other$50,500

Bill and Account Collectors$51,000

Reservation and Transportation Ticket Agents and Travel Clerks$51,500

Careers related to Customer Service Representative

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel$85,500

Telemarketer$38,500

Insurance Claims and Policy Processing Clerks$55,000

New Accounts Clerk$51,000

Credit Authorizers, Checkers, and Clerks$53,000

Billing and Posting Clerks$53,000

Related occupations from O*NET OnLine, U.S. Department of Labor.

Frequently asked questions

How much does a Customer Service Representative make?

The average base salary for a Customer Service Representative in the United States is $48,000 per year, or about $23.08 per hour.

What is the typical salary range?

Pay typically falls between $38,000 and $53,500 per year (25th to 75th percentile) depending on experience, location, industry, and organization size.

How does this compare with other Office and Administrative Support roles?

The Office and Administrative Support job family averages $54,000 across 55 roles tracked by WePayFairly.

Need a defensible market price for this role?
WePayFairly data is compiled from published survey sources and maintained by compensation professionals.

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