Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, aged to 2026 using compounded market movement. State selections show BLS state-level figures where published. Actual pay varies with experience, industry, and organization size.
Customer Service Representative salary in Indiana
The average Customer Service Representative salary in Indiana is $47,000 per year on WePayFairly's 2026 basis. The 25th-to-75th-percentile range is $37,500 to $52,000. Based on BLS state wage data, aged to 2026.
The following occupation, experience, industry and career information describes the role nationally. For Indiana pay, use the state figures above and the state salary questions below.
Total cash compensation
Base salary plus target annual bonus. Target bonus opportunity scales with role level, so a higher base carries a higher target percentage.
Base salary
$48,000
National baseline
Target bonus
$4,000
8.3% of base
Total target cash
$52,000
Base plus target bonus
Bonus percentiles:25th$2,50050th$4,00075th$6,500
Long-term incentive is not shown for this role. Equity awards are only disclosed publicly for the named executive officers of public companies, so no market figure exists for most jobs. See executive pay disclosures.
Typical entry preparation: High School Diploma and up to 1 year of related work experience, per O*NET occupational data. Advancement typically requires additional years in role.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Top skills:Service OrientationActive ListeningSpeakingReading ComprehensionCritical ThinkingTime Management
Includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (CC BY 4.0).
Customer Service Representative pay by experience level
Entry level$33,000
Typical starting pay (about the 10th percentile)
Early career$38,000
A few years in (about the 25th percentile)
Experienced$46,500
Mid-career median pay
Senior$53,500
Seasoned professionals (about the 75th percentile)
Top earners$66,000
Highest earners (about the 90th percentile)
Experience tiers are derived from the BLS wage percentile distribution for this occupation, aged to 2026. Actual pay varies by employer, location, and specialization.
Job outlook
-5.5%
projected change in jobs, 2024–2034
341,700
projected openings per year
Declining
Source: U.S. Bureau of Labor Statistics, Employment Projections program (2024–2034). Openings include growth and replacement needs.
Customer Service Representative salary by industry
Administrative and Support Services
366,290 workers
$43,000
Insurance Carriers and Related Activities
292,830 workers
$51,500
Business Support Services
215,440 workers
$40,500
Professional, Scientific, and Technical Services
183,700 workers
$50,000
Agencies, Brokerages, and Other Insurance Related Activities
172,880 workers
$50,500
Credit Intermediation and Related Activities
153,400 workers
$51,000
General Merchandise Retailers
135,600 workers
$41,500
Insurance Carriers
119,950 workers
$52,000
Credit Intermediation and Related Activities (5221 and 5223 only)
118,670 workers
$51,500
Management of Companies and Enterprises
108,330 workers
$53,500
National sector-level figures, BLS OEWS May 2025, aged to 2026.
Who works in this role
About 2.6 million people held this occupation in the United States in 2025.
Women
64.8%
White
71.8%
Black or African American
17.7%
Asian
5.6%
Hispanic or Latino
22.5%
Race categories and Hispanic or Latino ethnicity overlap, so shares can sum to more than 100 percent. Figures describe this occupation across the national workforce, not any single employer. Source: U.S. Bureau of Labor Statistics, Current Population Survey, Annual Averages, Table 11, 2025.
Pay trend
National median annual wage, 2020 to 2025: $35,830 to $44,770.
+25.0% over this period
Medians as published each May in the BLS Occupational Employment and Wage Statistics national estimates. Nominal dollars, not adjusted for inflation. Source: U.S. Bureau of Labor Statistics, OEWS.
Pay by experience level
How annual pay for this occupation spreads from newcomers to the highest paid, aged to 2026.
Entry10th percentile
$33,000
Early career25th percentile
$38,000
Median50th percentile
$46,500
Experienced75th percentile
$53,500
Top earners90th percentile
$66,000
Bands are the 10th, 25th, 50th, 75th, and 90th percentile annual wages for this occupation nationally. Percentiles reflect the full mix of tenure, employer, and location, so they approximate but do not equal years of experience. Source: U.S. Bureau of Labor Statistics, OEWS national estimates.
Where this job pays most
Top-paying states for this occupation, average annual wage aged to 2026.
State averages for this occupation from the BLS OEWS state estimates. Cost of living differs by state; a higher wage does not always mean more buying power.
The abilities employers and analysts most associate with this occupation.
Service OrientationActive ListeningSpeakingReading ComprehensionCritical ThinkingTime Management
Source: U.S. Department of Labor, O*NET occupational database.
Typical duties and FLSA status
Core duties
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
FLSA classification (typical)
Typically Non-exempt · Service, trades, or production work
Occupations in this SOC group are typically classified as Non-exempt and eligible for overtime pay under FLSA rules. Actual classification depends on the specific job duties, salary basis, and any applicable state or local rules. The current federal salary threshold for exemption is $684 per week ($35,568 per year), per the 2020 Department of Labor rule; the 2024 rule that would have raised the threshold was struck down by federal court in November 2024.
Pay outlook
Five-year pay outlook for this title
2026$48,000
2027$49,500
2028$51,500
2029$53,000
2030$55,000
2031$57,000
Projection assumes market wages keep rising about 3.5% a year, consistent with recent wage growth measured by the BLS Employment Cost Index. It reflects market movement for the title, not individual raises or promotions, which vary.
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Sources and assumptions
Modeled market estimate, aged to 2026. Underlying source families are BLS OEWS May 2025 for BLS-mapped occupations and the 2018–19 collection for corporate titles. Annual aging is compounded at approximately 3–4%; geographic, industry and company-size repricing are modeled. See the role details and methodology for the applicable source and assumptions.
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Customer Service Representative pays 11% below the average across 55 roles in the Office and Administrative Support job family (family average $54,000).
Similar-paying roles in Office and Administrative Support
Related occupations from O*NET OnLine, U.S. Department of Labor.
Indiana salary questions
How much does a Customer Service Representative make in Indiana?
The average base salary for a Customer Service Representative in Indiana is $47,000 per year, or about $22.60 per hour, on WePayFairly's 2026 basis.
What is the median Customer Service Representative salary in Indiana?
The median is $44,500 per year on the same 2026 basis. The median is the middle wage in the state distribution; the average is $47,000.
What is the typical Customer Service Representative salary range in Indiana?
The 25th-to-75th-percentile range in Indiana is $37,500 to $52,000 per year on the 2026 basis. These percentiles describe the state wage distribution; individual pay varies by employer and experience.
How does Customer Service Representative pay in Indiana compare with the national average?
The Indiana average of $47,000 is $1,000 (2.1%) below the national average of $48,000. Both figures use WePayFairly's 2026 basis.
Where do these Indiana salary figures come from?
The state figures come from BLS Occupational Employment and Wage Statistics state data. WePayFairly applies the same compounded market movement factor used elsewhere on this page to express the published figures on a 2026 basis. They are estimates, not a guarantee of a particular offer.
Need a defensible market price for this role? WePayFairly data is compiled from published survey sources and maintained by compensation professionals.
Need Customer Service Representative pay benchmarked for your organization, or defensible compensation analysis for a dispute or valuation? Grahall builds it from primary sources, backed by an expert who testifies.
